General Billing and Payment Policy

​You will receive an invoice for all services upon booking confirmation.


​Payment is due in full prior to all services.  Your reservation dates will be held until the invoice due date. After that, the date(s) will not be held until payment is made in full.  Thank you for your understanding.

If you prefer to pay via PayPal, here is the link:

If you prefer to pay via Venmo, here is the link: www.venmo.com/MelanieHaynes

Checks can be made out to: “Space Coast Pet Services” and mailed to the address on your invoice.

Cash payments will receive a receipt upon request.


Add-on Service Payments

Sometimes the need arises to add on services to a booking that has already been paid in full.  This could include but not limited to pet taxi charges, sick pet/vet visits, waiting fees, bathing/grooming fees or property damage. This will result in a separate invoice sent to you via email and notification of these charges via phone or text.  Payment for any additional services are due upon arrival for pick-up of your pet.  Receipts for any bathing/grooming appointments will be provided to you along with any summary of their visit provided to me. Please visit the Add-On Services page for a full listing of services and pricing.


Cancellation/Refund Policy

Full Refunds will be issued via account credit if cancellation is made 7 days prior to booking date (14 days prior to holidays).  A 50% refund will be issued via account credit if cancellation is made at least 48 hrs prior to booking date (7 days prior to holidays). Cancellations without 48 hours (7 days for holidays) notice will not receive a refund.

​If your pet becomes ill during my care and they are relocated to another medical facility, boarding facility or pet-sitter’s care, a 50% refund in the form of account credit will be issued for any remaining full days of service that were paid.

If your pet becomes aggressive and/or destructive during their stay and need to be relocated, no refunds will be issued.  The pet taxi fee will be waived to bring them to another location of your choice or as agreed in our contract.