FAQs

Our team has experience with all types of pets, including dogs, cats, birds, fish & other aquatics, reptiles, rodents, and exotics. We have even cared for a potbelly pig and a baby squirrel! If you leave it, we will love and care for it! We currently do not offer farm care.

Our regular office hours are Monday-Friday from 9am to 4pm. The office is closed on weekends and all Federal holidays, but we do check emails and voicemails regularly. Calls are monitored for emergencies when the office is closed. All other calls and messages are returned during regular business hours. We care for clients 24/7.

The first step is to register you and your pet’s information into our online system. Then we will schedule a meet & greet in your home at a time that is convenient for you. Once that is complete, you can go online at anytime on your phone, tablet or computer and request services with just a few clicks via online or the app!

This will all depend on your pet’s age, type, breed, medical needs, and bathroom needs. There is no “one size fits all,” so we customize your pet’s care schedule, considering everything.

We visit cats a minimum of once daily. No exceptions.

Dogs will vary based on their living situation. However, the average pet parent schedules 3 visits daily. Exotics, fish, and other pets will be determined based on need.

Cancellation & Refund Policy

• 14+ Days Before Service Start Date: No refunds on the booking fee; however, the remaining balance will not be charged.

• 7–14 Days Before Service Start Date: A 50% refund of the total payment will be issued as an account credit.

• Less Than 7 Days Before Service Start Date: No refunds or credits will be issued.

• Special Circumstances: Cancellations due to acts of God, natural disasters, or terrorism will be reviewed and handled case-by-case.

Account Credits

• All refunds are issued as account credits and expire 365 days from the issue date.

• Credits are non-transferable and may only be used for future services with Space Coast Pet Services.

There are no exceptions to this policy, including trip cancellations, early arrivals home, or illness (including COVID-19). If you must cancel, we are happy to provide documentation for your travel/trip interruption insurance carrier. Please review the complete Billing, Payment, & Refund Policies in your Client Portal upon sign-up.

Holiday Pricing applies to reservation requests during peak holiday booking times, and spaces fill quickly well in advance! 

All holiday periods are marked in your Client Portal calendar.​

We make every effort to accommodate last-minute requests. All booking requests will be approved before a sitter is assigned and completes the job.

What constitutes “last minute?”  Less than 48 hours before services start.

We understand emergencies happen, but outside of an urgent, unplanned emergency, it’s essential to reserve your dates well in advance to ensure care is secured for your pets. This is especially true for holiday periods.

 Last-minute booking fees apply.

We use lockboxes to store your key and enter your home. You can select any lockbox that fits your needs and change the combination whenever you want. We can also use electronic/digital keypads instead of a lockbox. 

You will always control who has access to your home and when.

We will always need a backup set of keys onsite in this case. In the event of loss of power or lack of garage access, we need to be able to enter the home using the front door.

It’s always better to have it and not need it than need it and not have it. We want to avoid any delay in services while a locksmith is contacted to gain entry to your home.

Your pet’s health, safety, and well-being is always our top priority.

We will introduce ourselves to you and your pet(s). We will go over where your pet care items are located, any special instructions, medications/supplements, location of food, treats, water, etc.

We will test out the house key and lockbox (or door) code and go over the home alarm system if needed. We will locate where to dispose of pet waste and ask what your home preferences are as far as temperature, lighting, music, TV, etc.

This is a 30-minute meeting to confirm your home & pet care information, meet your pet, and answer any questions you may have.

For the safety of my family and pets, and the consideration of other pet guests currently enjoying Family-Style Boarding with us at any given time, I do not allow home tours. There is also no public restroom to use.

Having a stranger enter the home is disruptive to both humans and animals, and my goal is always to have a calm and peaceful environment in the house.

Saying goodbye outside in a neutral area is best for all involved and lowers anxiety levels. Online photos and reviews are available. Thank you for understanding.

We perform the duties that you have contracted with us to perform, as well as basic light home duties, free of charge.

These duties can include mail and package pick-up, trash collection, minor plant watering, rotating lights, and interior perimeter security checks of doors and windows upon request.

We will ensure your home is secured before leaving at each and every visit. If your home appears to have been entered before or between our visits, local police emergency services will be called to do a security check of the house before entering. This is for the sitter’s and your pet’s safety.

Ensuring all pets are taken care of, happy, safe, and healthy while maintaining your home is something we take great pride in. 

You will need to ensure you have enough food, supplies, medication, and litter/bedding available for your sitter with a surplus in case your trip is extended. Don’t forget paper towels, hand soap, and dish soap!

It is always a good idea to let neighbors that you are friendly with know that you will be out of town and a pet sitter will be visiting. This may help eliminate calls to law enforcement by neighbors with good intentions.

You will also need a local emergency backup care provider/plan listed in your Client Profile.

Yes, you will need to call your vet and try to put a payment method (i.e. credit card) on file. In the event vet care is needed, this will not cause any unnecessary delay in your pet’s care.

We realize some vets don’t hold payment information, so giving them a call and giving them a heads up is a smart choice.

This is a standard item we go over during the meet & greet to make sure we know where your pet-safe cleaning products are located in the event we need to clean up any accidents or messes.

We will also make sure we know where your trash and/or recycling is located. Please make sure you aren’t running out of paper towels, toilet paper, hand soap, dish soap, or trash bags. 

We send an update letting you know how everything is going at the completion of each and every service.

You will get an email and in-app notification, as well as you can check your online account for the latest visit summaries.

We take photos of your pets as well, so you can rest assured everything is going smoothly. You can also use the visit journals as a way of communicating directly with the team member providing care.

This is often our pet parents’ favorite part of our service!

We understand your concerns and do not take this topic lightly.

This is why when we have staff, we put all applicants through a stringent and thorough screening process, including federal background and driving record checks, prior to hiring.

If something happens to your home or pet that we were at fault with, we are fully insured to protect you, your home, and your pets. All employees are bonded.

One of the benefits of using a local, family-owned small business for your pet care needs is that we treat your family just as we would our own. 

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