COVID-19 Safety Precautions

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Team members who feel unwell or are showing symptoms of COVID will be tested ASAP. Clients with pending visits will be notified and a local emergency contact may be called. Should a positive test come back, they will remain off the schedule until they are better and receive a negative test and medical clearance that it is safe to return to work.

Clients who test positive, feel unwell, or are showing symptoms of COVID must inform us immediately. Either the visits will be canceled or all humans in the home must be in a separate room from your pet care provider and all parties are required to wear a mask.

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Physical distancing will be maintained when out walking your dog. They will not be allowed to meet with other dogs, neighbors, or even friends they meet on their route.
Contact-Free Services

Contact-Free Services

Some clients are at home during a visit as they are working from home or have older family members who live in the home. As much as we love to socialize, we ask that everyone wait in a separate room while we tend to your pet(s) or get your pup ready for his walk.

Clients or their representative are present for dropping off and picking up from family-style overnight boarding. Please make drop-off and pick-up as brief as possible in the driveway to minimize any unnecessary exposure.

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Currently, masks are not required but will be worn upon request by the client. Clients present at the time of services who test positive, feel unwell, or are showing symptoms of COVID that require services must be in a separate room from your pet care provider and all parties are required to wear a mask. 

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Hand Washing

All team members wash their hands often with soap and water for at least 20 seconds. This happens before, during, and after each service. In addition to soap and water, we use hand sanitizer with at least 60% alcohol.

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All items touched including door handles, treat jars, water bowls, etc are wiped down and sanitized at each and every visit. 

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Virtual Meet & Greet

New client meet and greets are no longer in person. Instead, we are conducting all meetings virtually on the Zoom platform. The format of the virtual meet and greet remains the same as they were in person. We spend the time getting to know each other and learning about your pet’s routine, behaviors, little quirks and fears. You can also use this time to show us where common pet items are located in your home.

We make booking pet care safe and easy during these times

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Schedule Virtual Meet and Greet

Schedule your convenient date and time online. You will receive a confirmation with a Zoom link for our call. We look forward to meeting you and your pet(s)!

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Schedule Services Online

Once you have completed your home and pet profile, services are as easy to request via our secure client portal online or mobile app. Book services, rate and review service report cards, update your pet’s records, communicate with your pet care provider, and more!

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Pay Online

Open and pay invoices, tip your pet care provider, and view account credits securely via our client portal online or mobile app. 

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Receive Safe Pet Care

Before, during, and after COVID, we provide safe, reliable, and trusted pet care to pets across Brevard County’s space coast. Our motto has been and will continue to be: Custom care for pets; peace of mind for pet parents.  

We are here when you need us

Serving and Protecting Our Community

We understand these are stressful and rapidly changing times. We know everyone has their own comfort level and we respect that. Our promise to you is that we will maintain our safety protocols and will do all that we can to accommodate any unique requests that you may have. Please do not hesitate to ask!

The safety of our team, clients, and the greater Space Coast community are our highest priority. We keep up-to-date on recommendations made by local Brevard County medical experts. We also follow WHO (World Health Organization) and CDC (Center for Disease Control and Prevention) recommendations and may need to adopt new guidelines as things change moving forward. We will communicate any updates with our clients in a timely manner.

We are always here for you when you need us! Whether you’re a long-time client, new client, traveling for business, or going on a family vacation, we understand the uncertainty of the times and realize flexibility with scheduling and having peace of mind when you do have to go away is key.

Thank you for your continued support and trust in us.